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If you have any questions regarding our service, please see the list below or contact us.

 

 Q: Which cities can we book a transfer in?

A:  We provide an efficient and reliable transfer service in Moscow and St.Petersburg with a 'Meet and Greet' service.

 

Q: Which airports do you service?

A: We service Sheremetyevo airport (SVO all terminals), Domodedovo airport (DME) and Pulkovo airport (LED) with a 'Meet and Greet' service.

 

Q: Price that is on the website, what does it include?

A: Prices that are listed on our website are for a sedan car that can seat 3 passengers with luggage comfortably. Although, if you are on a budget, 4 passengers can fit in a sedan car with luggage.  We also have minivans available at a different price.  Meet & Greet service is included in the price when you flight in to Moscow. Parking for 1 hour after your plane lands is also included.  For questions regarding parking, please see other questions below.

 

Q: What type of service do you provide?

A: We provide various services.  Our drivers can meet you at any Moscow or St.Petersburg airport or hotel.  We also have a personal driver service that is mostly tailored to businessmen and tourists arriving in Moscow and needing taxi/transfers to various business meetings or tourist spots.  Our drivers and operators will be glad to assist you with your travel arrangements. Please contact us with your request.

 

Q: How do you book a car with you?

A: Please email us what type of service you require and tell us your airport of arrival, flight number, date and time of arrival, number of passengers and luggage, destination address and mobile number (sms only).

 

Q: Do you have minivans?

A: Yes, we are able to provide minivans. Please email us for a quote.

 

Q: What area do you cover?

A: Mostly, we provide taxi/transfer services in Moscow, Moscow Region areas and St.Petersburg.  If you would like information about long journeys to Yaroslav, Kaluga or other areas, please feel free to write us an email stating your needs.

 

Q: What type of service do you provide?

A: We provide Airport - Address, Address - Airport, Airport - Airport, long journeys to other regions.  

 

Q: How can I pay for this service?

A: We would prefer if you pay by cash at your point of destination.  You can pre-pay your booking by card.  We accept most currencies including US Dollars, Euros and Rubles. If you would like to pay in USD or Euros, please email us for a quote in these currencies.

 

Q: What if my flight is delayed? Will I be charged extra?

A: We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed. 

 

Q: What if I get held up at customs? Will I be charged extra? 

A: Our policy is such that we allow 1 hour free waiting time after your plane lands.  If you get stuck at customs and come out into arrivals area 1 hour after your plane landed, we would charge you 300 rubles extra for each additional hour.  To avoid this charge, we recommend that you book your pick up from airport 30 minuets after your plane is scheduled to land.  For example, your plane is scheduled to land at 14.00pm.  Our driver will be waiting for you at 14.15pm in arrivals area.  Instead, you should tell us in your booking that you would like the driver to meet you at 14.30pm,  30 minuets after you plane lands.  If you come out into arrivals area before the driver arrives, please wait for him or contact us.

 

Q: Where do I meet my driver when I land at the airport?

A: Our drivers will be waiting in the arrivals area of the terminal with a name card.  If you would like different arrangements, please state them when you contact us.  Please do not leave the airport if you cannot find the driver and email/sms/call us. Your driver could be round the corner!  

 

Q: How early do I need to book my car?

A: You may book with us a minimum of 4 hours before arrival.  If you cannot manage to do so, please email us and we will try to assist you.

 

Q: Will you meet us at any time of day?

A: Yes we provide a 24/7 service. We will meet you at any time of day and there is NO extra charge for unsocial hours.  The only time we charge extra is during Russian holidays.

 

Q: Are there any additional costs?

A: After you plane lands, we allow 1 hour free waiting time.  If you do not manage to arrive in this time limit, we charge 300 rubles extra for each additional hour.  We do this to cover parking costs at all Moscow airports.

 

Q: Do you offer discounts?

A: Absolutely.  We offer discounts to our frequent customers, to clients that book long journeys or whole day sightseeing or personal driver service.  Also, we have discount for round trips.  If you would like more information about our discounts, please contact us.

 

Q: Can I get a receipt from you?

A: Please email us after you have taken your transfer.  We will send you a receipt via email.